HELP CENTRE

One is created automatically with your first subscription. Log in with your email — we send a one-time link, no password to remember.

From your account under Payment methods or Addresses — changes apply to your next box.

All major debit or credit cards, PayPal and Klarna, through a fully encrypted checkout.

On the day each box is prepared for dispatch — you get a reminder email three days before.

Apply on the Ambassadors page — tell us about you, your dog and your channels. We review every application personally and reply within a week.

Up to 20% commission, a discount code for your audience, free quarterly product for your dog, and features on our socials.

Take the 60-second quiz — it starts with your dog's name and recommends a function, or tells you honestly when one is enough. Or just message us.

Yes — all four formulas are designed to stack safely. The quiz will flag when a combination makes sense and when it's overkill.

The range is formulated for adult dogs; many seniors are exactly who Hip & Joint is for. For puppies under 12 months, check with your vet first — and we'll always answer honestly if you message us.

It goes by weight: under 10kg, one chew a day (1 tub monthly); 11–30kg, two chews (2 tubs); over 30kg, three chews (3 tubs). It's on every label and the product page picks the right supply for you.

With or after food is best. They're a real chicken recipe, so most dogs take them straight from the hand.

Give it honest time: calming typically shows in 2–4 weeks, skin and coat around 4, gut health 2–4, joints 4–6. For known events like fireworks or travel, start two weeks ahead.

Just carry on the next day — consistency over weeks matters far more than any single day.

Free UK delivery on every subscription and all orders over £30. Below that, standard delivery is charged at checkout.

Orders dispatch within 24 hours on working days and typically arrive in 2–3 working days. You'll get a tracking link by email.

Check your tracking link first; if nothing has moved in 4 working days, message us and we'll chase it.

Not yet — we're UK-only at launch. Join the newsletter and we'll tell you the moment that changes.

Four functions, one job each — Calming, Skin & Coat, Pre, Pro & Postbiotic, Hip & Joint. Every formula is cold-pressed in the UK so actives survive the making, built on a real chicken recipe, with every ingredient named and dosed on the label.

Most chews are cooked at high heat, which degrades active ingredients. Cold-pressing shapes the chew without cooking it — so the actives you pay for are still there when your dog eats it.

On every label and every product page: actives with doses, the full composition and analytical constituents. Nothing artificial — no colours, flavours or preservatives.

In a UK facility to standards we can visit and audit, using recognisable ingredients.

Give any function a full pouch and honest time to work. If you don't see a difference within 60 days of your first order, send back the empty pouch for a full refund — subscription or not.

Message us via the contact page with your order number. We'll confirm the address and process your refund within 5 working days of receiving the pouch.

Yes — the same 60-day guarantee applies to your first subscription order.

The formulas are gentle and generally well tolerated. Some dogs have a brief digestive adjustment in the first days — if anything unusual persists, stop and speak to your vet.

Check with your vet first — always. We'll happily share full ingredient and dose details with your practice.

No. There are no sedatives — L-tryptophan and botanicals support your dog's own calm; they don't switch your dog off.

Every formula, dose and claim is reviewed by our Lead Veterinary Advisor (MRCVS) before it reaches a pouch.

Your dog's function arrives every 30 days at £29.99 per tub instead of £39.99 — 25% off, with free UK shipping and a free pouch on every sixth box.

Any time, in one click from your account — pause, skip a box, swap function or cancel, effective immediately. No phone calls, no retention scripts.

Yes — move your next box forward or back from your account, right up until it ships. We email a reminder three days ahead.

Yes — add as many tubs of any function as you need in one box, all at the subscription price.

We'd love to talk — fill in the wholesale form linked on the contact page and our team will come back with trade terms.