CONTACT US

We're happy to help

A question about a function, your order, or what's right for your dog — send us a message and a human will reply within 24 hours on working days.

OTHER WAYS IN

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DM us on socials

@pawfunction on Instagram & TikTok — we answer DMs too.

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Press enquiries

Interviews, media and campaign requests —fill in the press form

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Wholesale & Retail

Stock Pawfunction in your store —fill in the wholesale form

Send Us a Message

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Free UK Shipping

Free on orders over £30 and every subscription — dispatched within 24 hours.

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60-Day Guarantee

Give it a full pouch and honest time. Not seeing a difference? Full refund.

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Secure Payments

Fully encrypted checkout supporting all major cards, PayPal and Klarna.

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Dedicated Support

We're dog people too — a UK-based human reads every message.

BEFORE YOU WRITE

Quick answers

The full list lives on our FAQ page.

How do I know I've picked the right function?

Take the 60-second quiz — it starts with your dog's name and recommends the right function, or tells you when one is enough. Or just message us; we'll answer honestly.

Where's my order?

You'll receive a tracking link by email as soon as your order dispatches — within 24 hours on working days. If it hasn't arrived in 4 working days, message us and we'll chase it.

How do I pause or cancel my subscription?

One click from your account — pause, skip, swap function or cancel, effective immediately. No phone calls needed.

How does the 60-day guarantee work?

Give any function a full pouch and honest time to work. If you don't see a difference within 60 days, send back the empty pouch for a full refund.